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Guests

Covid-19

Hygiene measures

Current arrival conditions for hotel and restaurant guests

Your health is very important to us. We want you to feel comfortable and safe with us. We therefore ask you to consider the current regulations of the state government before your arrival.

Our reception is personally manned from Monday to Friday from 06:30 - 21:00. Your arrival is possible daily until 20.30 at the reception. For later arrivals, check-in is by appointment via our key box. Breakfast is served on weekdays from 06:30 - 09:30 and on weekends and public holidays from 07:00 - 10:30. Our OXERY Restaurant & Grill is open Tuesdays to Saturdays from 18:00 - 21:00. The Neo Spa wellness area is open again. We recommend booking your personal wellness time.

Committed to transparency

Ensuring the health and safety of our customers and business partners is our top priority. For this reason, we have been certified by SGS, the world's leading certification company, with the Expert Checked Clean & Safe Protocol:

Further information on this certificate can be found here.

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Reception Hygiene
Standards

  • Public areas are intensively cleaned & disinfected
  • Regular disinfection of public surfaces
  • Disinfectant dispenser at the reception desk
  • Distance rules are observed
  • Personal contact with guests is reduced to a minimum
  • Hygiene protection wall at the reception
  • Cashless payment & contactless key handover possible
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Gastronomy Hygiene
Standards

  • Public areas are intensively cleaned & disinfected
  • Regular disinfection of public surfaces
  • Professional air purifiers in the restaurant and conference rooms
  • Disinfectant dispensers in the restaurant, conference area and toilets
  • Distance rules are observed
  • Personal contact with guests is reduced to a minimum
  • Cashless payment & contactless key handover possible
Details